Maxon Hyundai Mazda
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emily s
From staten island , NY
Tuesday, May 08 2018
Poor
Poor
Poor
No
I live 45 minutes away from this dealership. I negotiated the price, over the phone as they were supposed to match the Truecar price I received from another dealership. Other dealerships I called could not match the price and were courteous enough to tell me that over the phone as to not waste my time, gas and tolls. After spending about 20 MINUTES on the phone, going over everything with John Exum and Mike Kirk (a supposed manager), I was assured that the price would be matched excluding taxes and a $499 DMV fee. I was told there were absolutely no other costs. TOTALLY DIFFERENT STORY WHEN I GOT THERE. THE PRICE WAS JACKED UP $5,000 MORE THAN THE AGREED UPON PRICE. $5,000 MORE!!!!!!...... This is the line I was told from Mike, "WELL, NO DEALER IS GOING TO TELL YOU THEY CANT MATCH THE PRICE, THEY WANT YOU TO COME TO THEIR SHOWROOM" REALLY???.......... Buying a car is stressful enough, this was over the top. They were the most disrespectful, discourteous, unprofessional bunch of people I have ever had the DISPLEASURE of dealing with. DO YOURSELF A FAVOR, GO ELSEWHERE.... Trust me (I'm not a salesman :-) ...... YOU CAN DO SO MUCH BETTER ANYWHERE ELSE.

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Quality Score
(1 / 5 Stars)
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