Dulles Motor Cars
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Hensley R
From Tucker, GA
Tuesday, August 29 2017
Good
Good
Good
No
I bought a Subaru Forester from Dulles Motorcars in Leesburg, VA. It was slightly used (5,000 miles) and a 2017. This was a very specific car that I wanted, and could not find one where I lived (Atlanta) so I found one in VA and traveled there to buy the car. I was happy with the whole sales experience and drove away. However, when it came time to get my license plates (all handled by the dealer) things got sloppy. Very sloppy. It took THREE Powers of Attorney (UPS because I don't live in Leesburg), a total of 6 weeks, and many, many emails and phone calls (most of them unreturned). Because they dropped the ball in getting the car registered, I had another whole set of issues with Bank of America, as I wanted my credit union to take over the loan, but they could not give me the required copy of the title, because Dulles Motorcars had not yet sent it out. I kept getting shuffled around and passed to different departments. I emailed the manager 2x, and he never replied, just got on the back of whichever employee was ignoring me at the times. This is, by far, the worst experience I have had with a dealership in the 35 years I have been buying cars.

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Quality Score
(3 / 5 Stars)
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